If you have any questions, you can contact our customer service at the following contact details: info@petitem.com

After completing your order, you will receive an order confirmation by email. As soon as your order leaves our warehouse, you will receive a shipping confirmation with the tracking number so that you can track your shipment. This usually takes between 1-2 working days.

Delivery takes place within approximately 1 to 3 working days via UPS. As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with a tracking number so you can track your order.

The sizes are according to German standard measurements.

Most models are washable; it will be stated on the product whether it is washable or not.

The products that are washable can be washed using a wool wash program at 30 degrees. After washing, please allow the product to dry on a clothes hanger and then tumble dry the product with cold air (very important - not too hot!) so that the faux fur becomes fluffy again.

Please spray a little water on the crushed areas and dry the product in the dryer with cold or lukewarm air. This is very important so that the faux fur does not burn and remains cuddly soft.